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79 lines
3.6 KiB
Markdown
79 lines
3.6 KiB
Markdown
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[](https://runboat.odoo-community.org/builds?repo=OCA/rma&target_branch=13.0)
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[](https://travis-ci.com/OCA/rma)
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[](https://codecov.io/gh/OCA/rma)
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[](https://translation.odoo-community.org/engage/rma-13-0/?utm_source=widget)
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<!-- /!\ do not modify above this line -->
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# RMA (Return Merchandise Authorization)
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Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund...
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The workflow allowed by this project looks like:
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1. Receive an email from customers and automatically creates a Claim
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1. Route this claim correctly and affect a responsible and open it
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1. Find the invoice concerned by the claim
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1. Check the warranty status
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1. Choose between various possibilities :
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1. Refuse the Claim (e.g. out of warranty)
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1. Return the customer's goods and send new ones in 2 click
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1. Send the goods to the supplier
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1. Refund the customer
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Main modules:
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***product_warranty***
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Extend the warranty details to product/supplier form
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* supplier warranty
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* return product to company, supplier, brand
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* return instructions
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***crm_claim_rma***
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Management of Return Merchandise Authorization (RMA) in OpenERP.
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Upgrade the standard crm_claim module to add :
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* product returns (one by one, mass return by invoice)
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* warranty control & return address (based on invoice date and product form)
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* product picking in / out
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* product refund
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* product exchange
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* access to related customer data (orders, invoices, refunds, picking in/out)
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<!-- prettier-ignore-start -->
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[//]: # (addons)
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Available addons
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----------------
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addon | version | maintainers | summary
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--- | --- | --- | ---
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[product_warranty](product_warranty/) | 13.0.1.0.0 | [](https://github.com/osi-scampbell) [](https://github.com/max3903) | Product Warranty
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[rma](rma/) | 13.0.2.6.0 | [](https://github.com/ernestotejeda) | Return Merchandise Authorization (RMA)
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[rma_delivery](rma_delivery/) | 13.0.1.0.0 | [](https://github.com/chienandalu) | Allow to choose a default delivery carrier for returns
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[rma_sale](rma_sale/) | 13.0.2.1.1 | [](https://github.com/ernestotejeda) | Sale Order - Return Merchandise Authorization (RMA)
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[rma_sale_mrp](rma_sale_mrp/) | 13.0.2.0.1 | [](https://github.com/chienandalu) | Allow doing RMAs from MRP kits
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[website_rma](website_rma/) | 13.0.1.2.1 | [](https://github.com/ernestotejeda) | Return Merchandise Authorization (RMA)
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[//]: # (end addons)
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<!-- prettier-ignore-end -->
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## Licenses
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This repository is licensed under [AGPL-3.0](LICENSE).
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However, each module can have a totally different license, as long as they adhere to Odoo Community Association (OCA)
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policy. Consult each module's `__manifest__.py` file, which contains a `license` key
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that explains its license.
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----
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OCA, or the [Odoo Community Association](http://odoo-community.org/), is a nonprofit
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organization whose mission is to support the collaborative development of Odoo features
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and promote its widespread use.
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