rma/README.md

RMA (Return Merchandise Authorization)

Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund...

The workflow allowed by this project looks like:

1. Receive an email from customers and automatically creates a Claim
2. Route this claim correctly and affect a responsible and open it
3. Find the invoice concerned by the claim
4. Check the warranty status
5. Choose between various possibilities :
6. Refuse the Claim (e.g. out of warranty)
7. Return the customer's goods and send new ones in 2 click
8. Send the goods to the supplier
9. Refund the customer

Main modules:

product_warranty Extend the warranty details to product/supplier form

• supplier warranty
• return product to company, supplier, brand
• return instructions

crm_claim_rma

Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :

• product returns (one by one, mass return by invoice)
• warranty control & return address (based on invoice date and product form)
• product picking in / out
• product refund
• product exchange
• access to related customer data (orders, invoices, refunds, picking in/out)

Available addons

addon	version	maintainers	summary
product_warranty	13.0.1.0.0		Product Warranty
rma	13.0.2.6.0		Return Merchandise Authorization (RMA)
rma_delivery	13.0.1.0.0		Allow to choose a default delivery carrier for returns
rma_sale	13.0.2.1.1		Sale Order - Return Merchandise Authorization (RMA)
rma_sale_mrp	13.0.2.0.1		Allow doing RMAs from MRP kits
website_rma	13.0.1.2.1		Return Merchandise Authorization (RMA)

Licenses

This repository is licensed under AGPL-3.0.

However, each module can have a totally different license, as long as they adhere to Odoo Community Association (OCA) policy. Consult each module's __manifest__.py file, which contains a license key that explains its license.

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OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.