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43 lines
1.7 KiB
Markdown
43 lines
1.7 KiB
Markdown
## Security
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Go to Settings \> Users and assign the appropiate permissions to users.
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Different security groups grant distinct levels of access to the RMA
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features.
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- Users in group "RMA Customer User" or "RMA Supplier User" can access
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to, create and process RMA's associated to customers or suppliers
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respectively.
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- Users in group "RMA Manager" can access to, create, approve and
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process RMA's associated to both customers and suppliers.
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## RMA Approval Policy
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There are two RMA approval policies in product catogories:
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- One step: Always auto-approve RMAs that only contain products within
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categories with this policy.
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- Two steps: A RMA order containing a product within a category with
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this policy will request the RMA manager approval.
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In order to change the approval policy of a product category follow the
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next steps:
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1. Go to *Inventory \> Configuration \> Products \> Product
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Categories*.
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2. Select one and change the field *RMA Approval Policy* to your
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convenience.
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## Other Settings
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1. Go to RMA \> Configuration \> Settings \> Return Merchandising
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Authorization and select the option "Display 3 fields on rma:
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partner, invoice address, delivery address" if needed.
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2. Go to RMA \> Configuration \> Warehouse management \> Warehouses and
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add a default RMA location and RMA picking type for customers and
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suppliers RMA picking type. In case the warehouse is configured to
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use routes, you need to create at least one route per rma type with
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at least two push rules (one for inbound another for outbound) it's
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very important to select the type of operation supplier if we are
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moving in the company and customer if we are moving out of the
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company.
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