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25 lines
1.2 KiB
Markdown
25 lines
1.2 KiB
Markdown
[](https://travis-ci.org/forgeflow/stock-rma)
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[](https://codecov.io/gh/forgeflow/stock-rma)
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RMA (Return Merchandise Authorization)
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A Return Merchandise Authorization (RMA), is a part of the process of
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returning a product in order to receive a refund, replacement, or repair
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during the product's warranty period.
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The purchaser of the product must contact the manufacturer (or distributor
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or retailer) to obtain authorization to return the product.
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The resulting RMA number must be displayed on or included in the returned
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product's packaging.
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The issuance of an RMA is a key gatekeeping moment in the reverse logistics
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cycle, providing the vendor with a final opportunity to diagnose and correct
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the customer's problem with the product (such as improper installation or
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configuration) before the customer permanently relinquishes ownership
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of the product to the manufacturer, commonly referred to as a return.
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As returns are costly for the vendor and inconvenient for the customer,
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any return that can be prevented benefits both parties.
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