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40 lines
1.5 KiB
Markdown
40 lines
1.5 KiB
Markdown
[](https://travis-ci.org/OCA/rma)
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[](https://coveralls.io/r/OCA/rma?branch=13.0)
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RMA (Return Merchandise Authorization)
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Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund,...
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The workflow allowed by this project looks like:
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1. Receive an email from customers and automatically creates a Claim
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1. Route this claim correctly and affect a responsible and open it
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1. Find the invoice concerned by the claim
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1. Check the warranty status
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1. Choose between various possibilities :
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1. Refuse the Claim (e.g. out of warranty)
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1. Return the customer's goods and send new ones in 2 click
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1. Send the goods to the supplier
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1. Refund the customer
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Main modules:
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***product_warranty***
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Extend the warranty details to product/supplier form
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* supplier warranty
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* return product to company, supplier, brand
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* return instructions
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***crm_claim_rma***
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Management of Return Merchandise Authorization (RMA) in OpenERP.
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Upgrade the standard crm_claim module to add :
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* product returns (one by one, mass return by invoice)
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* warranty control & return address (based on invoice date and product form)
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* product picking in / out
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* product refund
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* product exchange
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* access to related customer data (orders, invoices, refunds, picking in/out)
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