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Now it's possible to configure if the portal RMA request form is loaded in a popup or in a single page. In that page, we can add custom blocks (if the website is installed) a customize the form text. In this commit, we also add the possibility to extend the form view to allow custom fields that will show up in the RMA description. TT29670
RMA (Return Merchandise Authorization)
Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund,...
The workflow allowed by this project looks like:
- Receive an email from customers and automatically creates a Claim
- Route this claim correctly and affect a responsible and open it
- Find the invoice concerned by the claim
- Check the warranty status
- Choose between various possibilities :
- Refuse the Claim (e.g. out of warranty)
- Return the customer's goods and send new ones in 2 click
- Send the goods to the supplier
- Refund the customer
Main modules:
product_warranty Extend the warranty details to product/supplier form
- supplier warranty
- return product to company, supplier, brand
- return instructions
crm_claim_rma
Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :
- product returns (one by one, mass return by invoice)
- warranty control & return address (based on invoice date and product form)
- product picking in / out
- product refund
- product exchange
- access to related customer data (orders, invoices, refunds, picking in/out)