01b72a615e
If we place an RMA from the stock picking return wizard, we want to avoid setting the new moves to refund as that will affect the related sale lines delivered quantities count. TT42021
RMA (Return Merchandise Authorization)
Management of Return Merchandise Authorization (RMA) in Odoo : product return, warranty control, product exchange, product refund...
The workflow allowed by this project looks like:
- Receive an email from customers and automatically creates a Claim
- Route this claim correctly and affect a responsible and open it
- Find the invoice concerned by the claim
- Check the warranty status
- Choose between various possibilities :
- Refuse the Claim (e.g. out of warranty)
- Return the customer's goods and send new ones in 2 click
- Send the goods to the supplier
- Refund the customer
Main modules:
product_warranty Extend the warranty details to product/supplier form
- supplier warranty
- return product to company, supplier, brand
- return instructions
crm_claim_rma
Management of Return Merchandise Authorization (RMA) in OpenERP. Upgrade the standard crm_claim module to add :
- product returns (one by one, mass return by invoice)
- warranty control & return address (based on invoice date and product form)
- product picking in / out
- product refund
- product exchange
- access to related customer data (orders, invoices, refunds, picking in/out)
Available addons
| addon | version | maintainers | summary |
|---|---|---|---|
| product_warranty | 13.0.1.0.0 |   |
Product Warranty |
| rma | 13.0.2.7.2 |  |
Return Merchandise Authorization (RMA) |
| rma_delivery | 13.0.1.0.0 |  |
Allow to choose a default delivery carrier for returns |
| rma_sale | 13.0.2.4.0 | |
Sale Order - Return Merchandise Authorization (RMA) |
| rma_sale_mrp | 13.0.2.0.2 | |
Allow doing RMAs from MRP kits |
| website_rma | 13.0.1.2.1 | |
Return Merchandise Authorization (RMA) |
Licenses
This repository is licensed under AGPL-3.0.
However, each module can have a totally different license, as long as they adhere to Odoo Community Association (OCA)
policy. Consult each module's __manifest__.py file, which contains a license key
that explains its license.
OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.