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42 lines
1.7 KiB
ReStructuredText
42 lines
1.7 KiB
ReStructuredText
Security
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--------
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Go to Settings > Users and assign the appropiate permissions to users.
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Different security groups grant distinct levels of access to the RMA features.
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* Users in group "RMA Customer User" or "RMA Supplier User" can access to,
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create and process RMA's associated to customers or suppliers respectively.
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* Users in group "RMA Manager" can access to, create, approve and process RMA's
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associated to both customers and suppliers.
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RMA Approval Policy
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-------------------
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There are two RMA approval policies in product catogories:
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* One step: Always auto-approve RMAs that only contain products within
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categories with this policy.
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* Two steps: A RMA order containing a product within a category with this
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policy will request the RMA manager approval.
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In order to change the approval policy of a product category follow the next
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steps:
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#. Go to *Inventory > Configuration > Products > Product Categories*.
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#. Select one and change the field *RMA Approval Policy* to your convenience.
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Other Settings
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--------------
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#. Go to RMA > Configuration > Settings > Return Merchandising
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Authorization and select the option "Display 3 fields on rma: partner,
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invoice address, delivery address" if needed.
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#. Go to RMA > Configuration > Warehouse management > Warehouses and add
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a default RMA location and RMA picking type for customers and suppliers RMA
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picking type. In case the warehouse is configured to use routes, you need to
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create at least one route per rma type with at least two push rules (one for
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inbound another for outbound) it's very important to select the type of
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operation supplier if we are moving in the company and customer if we are
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moving out of the company.
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