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91 lines
3.0 KiB
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91 lines
3.0 KiB
ReStructuredText
.. image:: https://img.shields.io/badge/licence-AGPL--3-blue.svg
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:target: http://www.gnu.org/licenses/agpl-3.0-standalone.html
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:alt: License: AGPL-3
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====================================================
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Management of Return Merchandise Authorization (RMA)
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====================================================
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This module aims to improve the Claims by adding a way to manage the
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product returns. It allows you to create and manage picking from a
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claim. It also introduces a new object: the claim lines to better
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handle that problematic. One Claim can have several lines that
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concern the return of differents products. It's for every of them
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that you'll be able to check the warranty (still running or not).
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It mainly contains the following features:
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* product returns (one by one, mass return by invoice)
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* warranty control & return address (based on invoice date and product form)
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* product picking in / out
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* product refund
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* access to related customer data (orders, invoices, refunds, picking
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in/out) from a claim
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* use the OpenERP chatter within team like in opportunity (reply to refer to
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the team, not a person)
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Using this module makes the logistic flow of return this way:
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* Returning product goes into Stock or Supplier location with a incoming
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shipment (depending on the settings of the supplier info in the
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product form)
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* You can make a delivery from the RMA to send a new product to the Customer
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Features
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--------
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- New field priority in claim line
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- Calculate priority of claim line depending of today date and claim date
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- Grouping by priority in claim line
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For further information, please visit:
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* https://www.odoo.com/forum/help-1
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Known issues / Roadmap
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======================
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* Currently, the warranty duration used is the one configured on the
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products today, not the one which was configured when the product
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has been sold.
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Bug Tracker
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===========
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Bugs are tracked on `GitHub Issues <https://github.com/OCA/rma/issues>`_.
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In case of trouble, please check there if your issue has already been reported.
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If you spotted it first, help us smashing it by providing a detailed and welcomed feedback
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Credits
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=======
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Contributors:
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-------------
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* Emmanuel Samyn <esamyn@gmail.com>
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* Sébastien Beau <sebastien.beau@akretion.com.br>
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* Benoît Guillot <benoit.guillot@akretion.com.br>
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* Joel Grand-Guillaume <joel.grandguillaume@camptocamp.com>
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* Guewen Baconnier <guewen.baconnier@camptocamp.com>
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* Yannick Vaucher <yannick.vaucher@camptocamp.com>
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* Javier Carrasco <javier.carrasco@eezee-it.com>
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* Yanina Aular <yanina.aular@vauxoo.com>
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* Osval Reyes <osval@vauxoo.com>
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* Cyril Gaudin <cyril.gaudin@camptocamp.com>
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Maintainer
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----------
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.. image:: https://odoo-community.org/logo.png
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:alt: Odoo Community Association
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:target: https://odoo-community.org
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This module is maintained by the OCA.
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OCA, or the Odoo Community Association, is a nonprofit organization whose
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mission is to support the collaborative development of Odoo features and
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promote its widespread use.
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To contribute to this module, please visit http://odoo-community.org.
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