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22 lines
796 B
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22 lines
796 B
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If you want RMAs to be created from incoming emails, you need to:
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#. Go to *Settings > General Settings*.
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#. Check 'External Email Servers' checkbox under *Discuss* section.
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#. Set an 'alias domain' and an incoming server.
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#. Go to *RMA > Configuration > RMA Team* and select a team or create a new
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one.
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#. Go to 'Email' tab and set an 'Email Alias'.
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If you want to manually finish RMAs, you need to:
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#. Go to *Settings > Inventory*.
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#. Set *Finish RMAs manually* checkbox on.
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By default, returns to customer are grouped by shipping address, warehouse and company.
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If you want to avoid this grouping you can:
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#. Go to *Settings > Inventory*.
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#. Set *Group RMA returns by customer address and warehouse* checkbox off.
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The users will still be able to group those pickings from the wizard.
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