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rma/rma/readme/CONFIGURE.rst
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If you want RMAs to be created from incoming emails, you need to:
#. Go to *Settings > General Settings*.
#. Check 'External Email Servers' checkbox under *Discuss* section.
#. Set an 'alias domain' and an incoming server.
#. Go to *RMA > Configuration > RMA Team* and select a team or create a new
one.
#. Go to 'Email' tab and set an 'Email Alias'.