rma/rma/data/mail_data.xml

<?xml version="1.0" encoding="utf-8" ?>
<data noupdate="1">
    <!-- rma-related subtypes for messaging / Chatter -->
    <record id="mt_rma_draft" model="mail.message.subtype">
        <field name="name">Draft RMA</field>
        <field name="res_model">rma</field>
        <field name="default" eval="False" />
        <field name="description">RMA in draft state</field>
    </record>
    <record id="mt_rma_notification" model="mail.message.subtype">
        <field name="name">RMA Notification</field>
        <field name="res_model">rma</field>
        <field name="default" eval="False" />
        <field name="description">RMA automatic customer notifications</field>
    </record>
    <!-- rma_team-related subtypes for messaging / Chatter -->
    <record id="mt_rma_team_rma_draft" model="mail.message.subtype">
        <field name="name">Draft RMA</field>
        <field name="sequence">10</field>
        <field name="res_model">rma.team</field>
        <field name="default" eval="True" />
        <field name="parent_id" eval="ref('rma.mt_rma_draft')" />
        <field name="relation_field">team_id</field>
    </record>
    <record id="mt_rma_team_rma_notification" model="mail.message.subtype">
        <field name="name">RMA Notification</field>
        <field name="sequence">20</field>
        <field name="res_model">rma.team</field>
        <field name="default" eval="True" />
        <field name="parent_id" eval="ref('rma.mt_rma_notification')" />
        <field name="relation_field">team_id</field>
    </record>


    <!--RMA email template -->
    <record id="mail_template_rma_notification" model="mail.template">
        <field name="name">RMA Notification</field>
        <field name="model_id" ref="model_rma" />
        <field name="email_from">{{object.user_id.email_formatted}}</field>
        <field name="partner_to">{{object.partner_id.id}}</field>
        <field
            name="subject"
        >{{object.company_id.name}} RMA (Ref {{object.name or 'n/a' }})</field>
        <field name="report_template" ref="report_rma_action" />
        <field name="report_name">{{(object.name or '')}}</field>
        <field name="lang">{{object.partner_id.lang}}</field>
        <field name="auto_delete" eval="True" />
        <field name="body_html" type="html">
            <div style="margin: 0px; padding: 0px;">
                <p style="margin: 0px; padding: 0px; font-size: 13px;">
                    Dear
                    <t t-out="object.partner_id.name" />
                    <t t-if="object.partner_id.parent_id">
                        <t t-out="object.partner_id.parent_id.name" />
                    </t>
                    <br />
                    <br />
                    Here is the RMA
                    <strong>
                        <t t-out="object.name" />
                    </strong>
                    from
                    <t t-out="object.company_id.name" />
                    .
                    <br />
                    <br />
                    Do not hesitate to contact us if you have any question.
                </p>
            </div>
        </field>
    </record>
    <!--RMA receipt confirmation email template -->
    <record id="mail_template_rma_receipt_notification" model="mail.template">
        <field name="name">RMA Receipt Notification</field>
        <field name="model_id" ref="model_rma" />
        <field name="email_from">{{object.user_id.email_formatted }}</field>
        <field name="partner_to">{{object.partner_id.id}}</field>
        <field
            name="subject"
        >{{object.company_id.name}} RMA (Ref {{object.name or 'n/a' }}) products received</field>
        <field name="report_template" ref="report_rma_action" />
        <field name="report_name">{{(object.name or '')}}</field>
        <field name="lang">{{object.partner_id.lang}}</field>
        <field name="auto_delete" eval="True" />
        <field name="body_html" type="html">
            <div style="margin: 0px; padding: 0px;">
                <p style="margin: 0px; padding: 0px; font-size: 13px;">
                    Dear
                    <t t-out="object.partner_id.name" />
                    <t t-if="object.partner_id.parent_id">
                        <t t-out="object.partner_id.parent_id.name" />
                    </t>
                    <br />
                    <br />
                    The products for your RMA
                    <strong>
                        <t t-out="object.name" />
                    </strong>
                    from
                    <t t-out="object.company_id.name" />
                    have been received in our warehouse.
                    <br />
                    <br />
                    Do not hesitate to contact us if you have any question.
                </p>
            </div>
        </field>
    </record>
    <record id="mail_template_rma_draft_notification" model="mail.template">
        <field name="name">RMA Draft Notification</field>
        <field name="model_id" ref="model_rma" />
        <field name="email_from">{{object.user_id.email_formatted}}</field>
        <field name="partner_to">{{object.partner_id.id}}</field>
        <field
            name="subject"
        >{{object.company_id.name}} Your RMA has been succesfully created (Ref {{object.name or 'n/a' }})</field>
        <field name="report_template" ref="report_rma_action" />
        <field name="report_name">{{(object.name or '')}}</field>
        <field name="lang">{{object.partner_id.lang}}</field>
        <field name="auto_delete" eval="True" />
        <field name="body_html" type="html">
            <div style="margin: 0px; padding: 0px;">
                <p style="margin: 0px; padding: 0px; font-size: 13px;">
                    Dear
                    <t t-out="object.partner_id.name" />
                    <t t-if="object.partner_id.parent_id">
                        <t t-out="object.partner_id.parent_id.name" />
                    </t>
                    <br />
                    <br />
                    You've succesfully placed your RMA
                    <strong>
                        <t t-out="object.name" />
                    </strong>
                    on
                    <t t-out="object.company_id.name" />
                    . Our team will check it and will validate it as soon as possible.
                    <br />
                    <br />
                    Do not hesitate to contact us if you have any question.
                </p>
            </div>
        </field>
    </record>
</data>