rma/crm_claim_rma/views/crm_claim.xml

<?xml version="1.0" encoding="UTF-8"?>
<odoo>

    <!-- CLAIM VIEWS -->
    <record model="ir.ui.view" id="crm_case_claims_tree_view">
        <field name="name">CRM - Claims Tree</field>
        <field name="model">crm.claim</field>
        <field name="inherit_id" ref="crm_claim.crm_case_claims_tree_view"/>
        <field name="arch" type="xml">
            <field name="stage_id" position="after">
                <field name="team_id"/>
            </field>
        </field>
    </record>

    <!-- Crm claim Search view -->
    <record id="view_crm_case_claims_filter" model="ir.ui.view">
        <field name="name">CRM - Claims Search</field>
        <field name="model">crm.claim</field>
        <field name="inherit_id" ref="crm_claim.view_crm_case_claims_filter"/>
        <field name="arch" type="xml">
            <xpath expr="/search/group/filter[position()=2]" position="after">
                <filter string="Sales Team" icon="terp-stock_symbol-selection"
                        domain="[]"
                        context="{'group_by':'team_id'}"/>
            </xpath>
        </field>
    </record>

    <!-- Right side link to orders -->
    <act_window
            id="act_crm_claim_rma_sale_orders"
            name="Quotations and Sales"
            res_model="sale.order"
            src_model="crm.claim"/>

    <act_window
            id="act_crm_claim_rma_purchase_orders"
            name="Purchases"
            res_model="purchase.order"
            src_model="crm.claim"/>

    <act_window
            domain="[('type', 'in', ('in_invoice', 'out_invoice'))]"
            id="act_crm_claim_rma_invoice"
            name="Invoices"
            res_model="account.invoice"
            src_model="crm.claim"/>

    <act_window
            id="act_crm_claim_rma_refunds"
            name="Refunds"
            res_model="account.invoice"
            src_model="crm.claim"
            domain="[('type', 'in', ('in_refund', 'out_refund'))]"/>

    <act_window
            id="act_crm_claim_rma_picking_in"
            name="Incoming Shipment and Returns"
            res_model="stock.picking"
            src_model="crm.claim"/>

    <record model="ir.ui.view" id="crm_claim_rma_form_view">
        <field name="name">CRM - Claim product return Form</field>
        <field name="model">crm.claim</field>
        <field name="inherit_id" ref="crm_claim.crm_case_claims_form_view"/>
        <field name="arch" type="xml">
            <!-- Header/workflow Buttons -->
            <xpath expr="//field[@name='stage_id']" position="before">
                <button name="%(action_claim_picking_in)d"
                        string="New Products Return"
                        class="oe_inline"
                        type="action" target="new"
                        context="{'warehouse_id': warehouse_id,
                            'partner_id': partner_id}"/>

                <button name="%(action_claim_picking_out)d"
                        class="oe_inline"
                        string="New Delivery"
                        type="action" target="new"
                        context="{'warehouse_id': warehouse_id,
                            'partner_id': partner_id}"/>

                <button name="%(account.action_account_invoice_refund)d"
                        class="oe_inline"
                        type='action' string='New Refund'
                        context="{
                            'invoice_ids': [invoice_id],
                            'claim_line_ids': claim_line_ids,
                            'description': name,
                            'claim_id': id,
                            }"/>
            </xpath>

            <xpath expr="//field[@name='team_id']/parent::group" position="replace">
                <group colspan="4" col="4" groups="base.group_user">
                    <field name="warehouse_id"/>
                    <field name="date"/>
                    <field name="user_id"
                           context="{'default_groups_ref': ['base.group_user', 'base.group_partner_manager', 'base.group_sale_salesman_all_leads']}"/>
                    <field name="priority" widget="priority"/>
                    <field name="date_deadline"/>
                    <field name="team_id"/>
                </group>
            </xpath>

            <xpath expr="//field[@name='partner_id']" position="attributes">
                <attribute name="required">1</attribute>
            </xpath>

            <xpath expr="//field[@name='partner_phone']" position="attributes">
                <attribute name="required">1</attribute>
            </xpath>

            <xpath expr="//field[@name='email_from']" position="attributes">
                <attribute name="required">1</attribute>
            </xpath>

            <!-- Smart buttons -->
            <xpath expr="//field[@name='name']/parent::group" position="before">
                <div class="oe_button_box" name="button_box">
                    <button class="oe_stat_button"
                            name="%(act_crm_claim_rma_sale_orders)d"
                            type="action"
                            icon="fa-strikethrough"
                            string="Sales"
                            attrs="{'invisible': ['|',('partner_id','=', False)]}"
                            context="{'search_default_partner_id': [partner_id], 'search_default_user_id':False}"/>
                    <button class="oe_stat_button"
                            name="%(act_crm_claim_rma_purchase_orders)d"
                            type="action"
                            icon="fa-shopping-cart"
                            string="Purchases"
                            attrs="{'invisible': ['|',('partner_id','=', False)]}"
                            context="{'search_default_partner_id': [partner_id],
                            'search_default_user_id':False}"/>

                    <button class="oe_stat_button"
                            name="%(act_crm_claim_rma_invoice)d"
                            type="action"
                            string="Invoices"
                            icon="fa-pencil-square"
                            attrs="{'invisible': ['|',('partner_id','=', False)]}"
                            context="{'search_default_partner_id': [partner_id], 'group_by':'type', 'search_default_user_id':False}"/>

                    <button class="oe_stat_button"
                            name="%(act_crm_claim_rma_refunds)d"
                            type="action"
                            string="Refunds"
                            icon="fa-file-text"
                            attrs="{'invisible': ['|',('partner_id','=', False), ('claim_type','in', ['customer','other'])]}"
                            context="{'search_default_partner_id': [partner_id], 'group_by':'type', 'search_default_user_id':False}"/>

                    <button class="oe_stat_button"
                            icon="fa-reply"
                            name="%(act_crm_claim_rma_picking_in)d"
                            type="action"
                            string="Returns"
                            attrs="{'invisible': ['|',('partner_id','=', False), ('claim_type','in', ['supplier','other'])]}"
                            context="{'search_default_claim_id': active_id, 'search_default_user_id':False}"/>
                </div>
            </xpath>

            <xpath expr="//field[@name='name']/parent::group" position="replace">
                <div class="oe_title oe_left">
                    <h1>
                        <field name="code"/>
                    </h1>
                    <div class="oe_edit_only">
                        <label for="name"/>
                    </div>
                    <h1>
                        <small>
                            <field name="name"/>
                        </small>
                    </h1>
                </div>
            </xpath>

            <field name="email_from" position="after">
                <field name="pick" string="Pick the product in the store"/>
                <field name="delivery_address_id"
                       string="Partner delivery address"
                       domain="[('id','child_of',partner_id)]"
                       attrs="{'invisible': ['|',('pick','=', True)],
                            'required': [('pick','=', False)]}"
                       context="{'tree_view_ref': 'crm_claim_rma.view_partner_contact_tree',
                            'search_default_parent_id': partner_id}"/>
                <field name="invoice_id"
                       domain="['|',('commercial_partner_id','=',partner_id),('partner_id','=',partner_id)]"
                       context="{'create_lines': True}"/>
            </field>

            <xpath expr="//field[@name='email_from']/parent::group" position="after">
                <div name="serial">
                    <!-- Place for mass return button from crm_rma_lot_mass_return -->
                </div>
                <separator colspan="2" string="Product Returns"/>
                <field name="claim_line_ids">
                    <tree string="Returned lines" create="false">
                        <field name="claim_id" invisible="1"/>
                        <field name="state"/>
                        <field name="product_id"/>
                        <field name="name"/>
                        <field name="prodlot_id"/>
                        <field name="invoice_line_id" invisible="True"/>
                        <field name="warning"/>
                        <field name="warranty_type"/>
                        <button name="set_warranty" string="Compute Warranty"
                                type="object" icon="gtk-justify-fill"/>
                        <field name="product_returned_quantity"/>
                        <field name="claim_origin"/>
                        <field name="claim_diagnosis"/>
                        <field name="location_dest_id" invisible="True"/>
                    </tree>
                </field>
            </xpath>

            <!-- New tabs for products return and generated documents -->
            <xpath expr="//field[@name='email_from']/ancestor::page" position="after">
                <page string="Generated Documents">
                    <separator colspan="2" string="Refunds"/>
                    <field name="invoice_ids" colspan="4" readonly="1"/>
                    <separator colspan="2" string="Receptions / Deliveries"/>
                    <field name="picking_ids" colspan="4" readonly="1"/>
                </page>
            </xpath>
        </field>
    </record>

    <record model="ir.actions.act_window" id="crm_claim.crm_claim_category_claim0">
        <field name="context">{"search_default_user_id":uid, "stage_type":'claim'}</field>
    </record>

    <!-- substates action -->
    <record id="act_crm_claim_substates" model="ir.actions.act_window">
        <field name="name">Claim line substates</field>
        <field name="res_model">substate.substate</field>
        <field name="view_type">form</field>
    </record>

    <menuitem
            name="Claim line substates"
            id="menu_crm_case_claims_claim_line_substates"
            parent="crm_claim.menu_config_claim"
            action="act_crm_claim_substates"
            sequence="2"/>

    <!-- Update account invoice !-->
    <record id="crm_claim_rma_form" model="ir.ui.view">
        <field name="name">CRM Claim RMA</field>
        <field name="model">crm.claim</field>
        <field name="inherit_id" ref="crm_claim.crm_case_claims_form_view"/>
        <field name="arch" type="xml">
                <xpath expr="//field[@name='date_deadline']" position="after">
                    <field name="rma_number"/>
                </xpath>
        </field>
    </record>

    <record id="search_crm_claim_rma_number" model="ir.ui.view">
        <field name="name">CRM - Claims Search</field>
        <field name="model">crm.claim</field>
        <field name="inherit_id" ref="crm_claim.view_crm_case_claims_filter"/>
        <field name="arch" type="xml">
            <xpath expr="//field[@name='name']" position="after">
                <field name="rma_number"/>
            </xpath>
        </field>
    </record>

    <record id="tree_crm_claim_rma_number" model="ir.ui.view">
        <field name="name">CRM - Claims Tree</field>
        <field name="model">crm.claim</field>
        <field name="inherit_id" ref="crm_claim.crm_case_claims_tree_view"/>
        <field name="arch" type="xml">
            <xpath expr="//field[@name='name']" position="after">
                <field name="rma_number"/>
            </xpath>
        </field>
   </record>

</odoo>