rma/crm_claim_rma/crm_claim_rma_data.xml

<?xml version="1.0"?>
<openerp>
    <data noupdate="1">
		<!-- Claims Sequence n° -->
		<record id="seq_type_claim" model="ir.sequence.type">
            <field name="name">CRM Claim</field>
            <field name="code">crm.claim.rma</field>
        </record>

        <record id="seq_claim" model="ir.sequence">
            <field name="name">CRM Claim</field>
            <field name="code">crm.claim.rma</field>
            <field eval="5" name="padding"/>
            <field name="prefix">RMA-%(year)s/</field>
        </record>

        <!-- Claims Categories -->

        <record model="crm.case.categ" id="categ_claim1">
            <field name="name">Factual Claims</field>
            <field name="section_id" ref="crm.section_sales_department"/>
            <field name="object_id" search="[('model','=','crm.claim')]" model="ir.model"/> 
        </record>
        
        <record model="crm.case.categ" id="categ_claim2">
            <field name="name">Value Claims</field>
            <field name="section_id" ref="crm.section_sales_department"/>
            <field name="object_id" search="[('model','=','crm.claim')]" model="ir.model"/> 
        </record>
        
        <record model="crm.case.categ" id="categ_claim3">
            <field name="name">Policy Claims</field>
            <field name="section_id" ref="crm.section_sales_department"/>
            <field name="object_id" search="[('model','=','crm.claim')]" model="ir.model"/> 
        </record>

        <!--
        Case Category2
        -->

        <record model="crm.case.resource.type" id="type_claim1">
            <field name="name">Corrective</field>
            <field name="section_id" ref="crm.section_sales_department"/>
        </record>
        
        <record model="crm.case.resource.type" id="type_claim2">
            <field name="name">Preventive</field>
            <field name="section_id" ref="crm.section_sales_department"/>
        </record>

        <!--
        Case Stage
        -->

        <record model="crm.case.stage" id="stage_claim1">
            <field name="name">Accepted as Claim</field>
            <field name="sequence">1</field>
            <field name="type">claim</field> 
        </record>
        <record model="crm.case.stage" id="stage_claim5">
            <field name="name">Actions Defined</field>
            <field name="sequence">2</field>
            <field name="type">claim</field> 
        </record>
        <record model="crm.case.stage" id="stage_claim2">
            <field name="name">Actions Done</field>
            <field name="sequence">10</field>
            <field name="type">claim</field> 
        </record>
        <record model="crm.case.stage" id="stage_claim3">
            <field name="name">Won't fix</field>
            <field name="sequence">0</field>
            <field name="type">claim</field> 
        </record>
        

        <record model="crm.case.section" id="crm.section_sales_department">
            <field name="name">Sales Department</field>
            <field name="code">Sales</field>
            <field name="stage_ids" eval="[(4, ref('stage_claim1')), (4, ref('stage_claim2')), (4, ref('stage_claim3')), (4, ref('stage_claim5'))]"/>
        </record>


        <!--
        Default Values for : RMA Case
        -->
        <record id="case1" model="claim.rma.case">
            <field name="name">No Inventory</field>
        </record>
        <record id="case2" model="claim.rma.case">
            <field name="name">Customer Return</field>
        </record>
        <record id="case3" model="claim.rma.case">
            <field name="name">Buyer Cancelled</field>
        </record>
        <record id="case4" model="claim.rma.case">
            <field name="name">General Adjustement</field>
        </record>
        <record id="case5" model="claim.rma.case">
            <field name="name">Could Not Ship</field>
        </record>
        <record id="case6" model="claim.rma.case">
            <field name="name">Different Item</field>
        </record>
        <record id="case7" model="claim.rma.case">
            <field name="name">Merchandise Not Received</field>
        </record>
        <record id="case8" model="claim.rma.case">
            <field name="name">Merchandise Not As Described</field>
        </record>
        <record id="case9" model="claim.rma.case">
            <field name="name">Pricing Error</field>
        </record>
        <record id="case10" model="claim.rma.case">
            <field name="name">Shipping Address Undeliverable</field>
        </record>
        <record id="case11" model="claim.rma.case">
            <field name="name">Delivered Late by Carrier</field>
        </record>
        <record id="case12" model="claim.rma.case">
            <field name="name">Missed Fulfilment Promise</field>
        </record>
    </data>
</openerp>