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rma/rma_sale/README.rst
2023-11-07 16:58:59 +00:00

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Return Merchandise Authorization Management - Link with Sales
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This module allows you to link a sales order to an RMA.
This can be done by creating an RMA from scratch and selecting the sales
order, creating one or more RMAs from a sales order form view or from a sales
order web portal page.
**Table of contents**
.. contents::
:local:
Usage
=====
To use this module, you need to:
#. Go to *RMA > Orders* and create a new RMA.
#. Select a sales order to be linked to the RMA if you want.
#. Now you can do the rest of the instructions described in the
*readme* of the rma module.
If you want to create one or more RMAs from a sale order:
#. Go to *Sales > Orders > Orders*.
#. Create a new sales order or select an existing one.
#. If the sales order is in 'Sales Order' state you can see in the status bar
a button labeled 'Create RMA', click it and a wizard will appear.
#. Modify the data at your convenience and click on 'Accept' button.
#. As many RMAs as lines with quantity greater than zero will be created.
Those RMAs will be linked to the sales order.
The customer can also create RMAs from a sales order portal page:
#. Go to a confirmed sales order portal page.
#. In the left sidebar you can see a button named 'Request RMAs'.
#. By clicking on this button a popup will appear to allow you to define
the quantity per product and delivery order line.
#. Click on the 'Request RMAs' button and RMAs will be created linked to
the sales order.
Known issues / Roadmap
======================
* When you try to request an RMA from a Sales Order in the portal,
a popup appears and the inputs for the quantity doesn't allow
decimal numbers. It would be good to have a component that allows
that and at the same time keeps the constraint of not allowing a
number greater than the order line product quantity.
Bug Tracker
===========
Bugs are tracked on `GitHub Issues <https://github.com/OCA/rma/issues>`_.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us to smash it by providing a detailed and welcomed
`feedback <https://github.com/OCA/rma/issues/new?body=module:%20rma_sale%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**>`_.
Do not contact contributors directly about support or help with technical issues.
Credits
=======
Authors
~~~~~~~
* Tecnativa
Contributors
~~~~~~~~~~~~
* `Tecnativa <https://www.tecnativa.com>`_:
* Ernesto Tejeda
* Pedro M. Baeza
* David Vidal
* Víctor Martínez
* Chafique Delli <chafique.delli@akretion.com>
* Giovanni Serra - Ooops <giovanni@ooops404.com>
* Michael Tietz (MT Software) <mtietz@mt-software.de>
Maintainers
~~~~~~~~~~~
This module is maintained by the OCA.
.. image:: https://odoo-community.org/logo.png
:alt: Odoo Community Association
:target: https://odoo-community.org
OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.
.. |maintainer-ernestotejeda| image:: https://github.com/ernestotejeda.png?size=40px
:target: https://github.com/ernestotejeda
:alt: ernestotejeda
Current `maintainer <https://odoo-community.org/page/maintainer-role>`__:
|maintainer-ernestotejeda|
This module is part of the `OCA/rma <https://github.com/OCA/rma/tree/14.0/rma_sale>`_ project on GitHub.
You are welcome to contribute. To learn how please visit https://odoo-community.org/page/Contribute.