diff --git a/account_banking_uk_hsbc/hsbc_mt940.py b/account_banking_uk_hsbc/hsbc_mt940.py
index 400bf7aaa..ca775617d 100644
--- a/account_banking_uk_hsbc/hsbc_mt940.py
+++ b/account_banking_uk_hsbc/hsbc_mt940.py
@@ -45,13 +45,13 @@ class transaction(models.mem_bank_transaction):
         'value_date': 'valuedate',
         'local_currency': 'currency',
         'transfer_type': 'bookingcode',
-        'reference': 'custrefno',
         'message': 'furtherinfo'
     }
 
     type_map = {
         'NTRF': bt.ORDER,
         'NMSC': bt.ORDER,
+        'NACH': bt.ORDER,
         'NPAY': bt.PAYMENT_BATCH,
         'NCHK': bt.CHECK,
     }
@@ -67,6 +67,10 @@ class transaction(models.mem_bank_transaction):
 
         self.transferred_amount = record2float(record, 'amount')
 
+        ref = record.get('custrefno')
+        if ref and ref != 'NONREF':
+            self.reference = ref
+
         # Set the transfer type based on the bookingcode
         if record.get('bookingcode', 'ignore') in self.type_map:
             self.transfer_type = self.type_map[record['bookingcode']]
@@ -151,7 +155,7 @@ class statement(models.mem_bank_statement):
                 record[k]
                 for k in (
                     'infoline{0}'.format(i)
-                    for i in range(2, 5)
+                    for i in range(1, 5)
                 )
                 if k in record
             ))
diff --git a/account_banking_uk_hsbc/mt940_parser.py b/account_banking_uk_hsbc/mt940_parser.py
index 1b987aa3b..725259236 100644
--- a/account_banking_uk_hsbc/mt940_parser.py
+++ b/account_banking_uk_hsbc/mt940_parser.py
@@ -35,7 +35,10 @@ class HSBCParser(object):
 
     def __init__(self):
         recparse = dict()
-        patterns = {'ebcdic': r"\w/\?:\(\).,'+{} -"}
+        # Allowed characters. The list was originally taken from HSBC's
+        # spec, but the ampersand character was found out in the wild in
+        # the customer account name
+        patterns = {'ebcdic': r"\w/\?:\(\).,'+{} &-"}
 
         # MT940 header
         recparse["20"] = r":(?P<recordid>20):(?P<transref>.{1,16})"